American Crystal Sugar Company and its affiliates and related entities respect your privacy and are committed to protecting personal information.

This enterprise privacy policy describes how we collect, use, disclose, protect, and otherwise process personal information obtained through our business operations and any internal or external digital systems, websites, applications, platforms, portals, communications channels, and related services.

By accessing or using our services, communicating with us, or providing information to us, you acknowledge and agree to the practices described in this policy. Additional privacy notices may apply in specific circumstances and supplement this policy.

Artificial Intelligence

American Crystal may use artificial intelligence (AI) technologies within its services to provide information, support, automation, analytics, or other functions. Unless otherwise indicated, some interactions may occur with AI-powered systems rather than a human representative. If you prefer not to interact with AI-enabled features, you should discontinue use of the applicable Service.

Information We Collect

We may collect personal information that you provide directly, information generated through your use of our services, and information received from third parties.

Categories of information may include:

• Contact information (name, address, email, phone number)
• Account and authentication information
• Membership, shareholder, grower, and investor information
• Transaction and payment information
• Demographic and professional information
• Communications, inquiries, survey responses, and customer support records
• Content you submit, upload, or share
• Marketing preferences
• Device, network, usage, browsing, and activity information
• Information received from business partners, service providers, social media platforms, and other third parties

We may also create aggregated or de-identified information that is no longer associated with an identifiable individual.

Automatic Data Collection

We and our service providers may use cookies, pixels, web beacons, analytics tools, log files, device identifiers, and similar technologies to collect information regarding the operation and use of our services.

These technologies help us:

• Operate and secure our services
• Analyze usage and performance
• Improve user experiences
• Measure marketing effectiveness
• Personalize content and communications

Some technology providers may collect information at the same time we collect it. Our services do not respond to “Do Not Track” browser signals.

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve our services
• Create and manage accounts
• Authenticate users
• Administer cooperative membership, shareholder, grower, and business relationships
• Process transactions and payments
• Communicate with you
• Respond to requests and support inquiries
• Deliver newsletters, updates, and marketing communications
• Conduct analytics, business planning, and research
• Detect, investigate, and prevent fraud, security incidents, and unlawful activity
• Comply with legal and regulatory obligations
• Protect American Crystal’s rights, property, systems, employees, customers, and users
• Enforce agreements and policies
• Fulfill any other purpose disclosed at the time information is collected or otherwise authorized by you

Disclosure of Information

We may disclose personal information to:

• Service providers and technology vendors
• Hosting, cloud storage, payment, security, and IT providers
• Analytics, marketing, and communications vendors
• Professional advisors, including attorneys, auditors, and accountants
• Financial institutions and payment processors
• Affiliates, related entities, and business partners
• Government agencies, regulators, law enforcement, courts, or other parties when required by law
• Successors or purchasers involved in a merger, acquisition, restructuring, financing, or sale of assets

We may also disclose information when necessary to protect rights, property, safety, systems, or legal interests. Aggregated or de-identified information may be used or disclosed for any lawful purpose.

Marketing Communications

We may send promotional or informational communications as permitted by law. Email communications may offer an unsubscribe mechanism, and the option is included in those communications as applicable.

If you choose to receive text messages, message frequency may vary, and standard message and data rates may apply. You may opt out at any time by following the instructions provided in the message. American Crystal does not sell mobile phone information for marketing purposes.

Your Choices

Subject to applicable law, you may:

• Update or correct certain personal information
• Manage cookies or browser settings
• Opt out of marketing communications, as available policy recommendations
• Request information regarding applicable privacy rights

Disabling certain technologies or declining to provide information may affect the availability or functionality of some services.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission or storage method is completely secure, and we cannot guarantee absolute security.

Data Location

Personal information may be stored or processed in the United States or other jurisdictions where American Crystal, its affiliates, or its service providers operate.

Third-Party Services

Our services may contain links to or integrations with third-party websites, platforms, or services. American Crystal is not responsible for the privacy practices of those third parties, and users should review applicable third-party privacy policies.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we collected such information, we will take appropriate steps to remove it.

State-Specific Rights

Residents of certain states, including California and Nevada, may have additional privacy rights under applicable law. You may submit requests about those rights using the contact information below.

Changes to This Policy

We may modify this policy from time to time. We will post updates with a revised “Last Updated” date. Continued use of the services after changes become effective constitutes acceptance of the updated policy.

Contact Us

American Crystal Sugar Company

101 North Third Street  Moorhead, MN 56560
Phone: 218-236-4400

Email: feedback@crystalsugar.com